Copy and paste the contents of the results file Report.txt in your next reply along with a new HijackThis log (from normal boot mode).Trojan is preventing me from re-installing AvastĬonsumer Products > Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier).Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.Press any Key and it will restart the PC.It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.Open the SDFix folder and double click RunThis.bat to start the script. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. Reboot your computer in Safe Mode using the F8 method. (this is the drive that contains the Windows Directory, typically C:\SDFix).Double click SDFix.exe and it will extract the files to %systemdrive%.When using this tool, you must use the Administrator's account or an account with Administrative rights Much of SDFix will be done in Safe mode and you will be unable to access this web page after booting into Safe mode. I've never dealt with a computer virus before, so thank you so much for your help!ĭownload SDFix by AndyManchesta and save it to your desktop.īefore you begin the SDFix instructions you should copy these instructions in a Notepad file and save them to your desktop or print them for easy reference. I do have Service Pack 2, but my computer will not allow me to install service pack 3. Occasionally I will get a blue screen telling me windows needs to shut down. My computer has been acting funny the past few days and it is doing the whole redirect thing when I try to search with google or yahoo. It will not allow me to delete the packed.generic file.
I try to delete the hacktool.rootkit and it will say 'delete successful' but it always detects it when I run another scan. I have Symantec AntiVirus on my computer and when I do a scan it does detect these files: I don't know if any of this info will help, but let me fill you in on what brought me here. I downloaded it to my desktop, but when I click the icon, it says there is an error and it needs to close. Hello there! I read through the "Read this before requesting help." and got to the SAS part.
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